Children and Young People

click here to close this page quickly

If you are being treated in a way which makes you feel scared or unsafe, this may be abuse. You can be abused in different ways, not just by being hit.

If an adult or another young person is doing something to you that you don’t feel is right, then you should talk to someone that you feel you can trust. This may be someone in your family, a neighbour or a friend, a teacher or school nurse.

Places you can contact are

Childline
Phone 0800 1111
www.childline.org.uk

NSPCC
Phone 0808 8005000
www.nspcc.org.uk

www.youth.luton.gov.uk

LBC Rapid Intervention And Assessment Team (RIAT) Duty Desk - 01582 547653

Emergency Duty Team (out of hours) – 0300 3008123

Bedfordshire Police Specialist Public Protection enquiries – 01234 846960 (0700hrs to 1700hrs weekdays 0800 to 1600hrs weekends)

In an emergency – 999

The NSPCC Helpline has launched a mobile phone texting service which will allow members of the public to contact the Helpline by texting 88858.

For information about Drug and Alcohol Services in Luton please go to www.lutondap.org

Advocates and Independent Visitors Service

Support for children and young people

The Advocacy and Independent Visitors Service for Luton Borough Council is provided by the National Youth Advocacy Service (NYAS).

NYAS is a children's rights organisation. Established over 35 years ago, it is now one of the largest children’s advocacy providers in England and Wales.

NYAS recruits advocates from a wide variety of backgrounds, including those with expertise of working with children and young people with disabilities, communication issues, and mental health problems.

All their Advocates and Independent Visitors are provided with training accredited to Level 3 through the OCN and are recruited by Safer Recruitment processes.

Who does NYAS support?

NYAS provides Independent Visitors and advocates for:

  • looked after children
  • care leavers
  • young people "in need".

Referrals

Referrals can be made by children and young people themselves, carers or professionals.

 

NYAS asks that young people are aware of the referral and consent to it, and wherever possible, are encouraged to contact one of the advisors directly.

Advisors speak several languages, and also have access to Language Line support.

Helpline

The helpline is open from 9am to 8pm from Monday to Friday, and from 10am to 4pm on Saturdays.

Freephone: 0808 808 1001
Email: help@nyas.net
Webchat/further information: www.nyas.net

Counselling service at Tokko Youth Space

Help with problems big and small

The counselling service at Tokko can help with a whole range of problems, including:

  • loss and bereavement
  • sexual identity
  • depression
  • eating disorders
  • bullying
  • anger
  • teenage pregnancy
  • unhappiness
  • self harm
  • anxiety

How does it work?

A counsellor will carry out an initial assessment to ensure this is the right service for the young person. If appropriate, they will signpost them to a more specialist service.

They can have up to six sessions of counselling, but they may be able to have more based on a clinical decision by the counsellor.

Who do they help?

Young people must be aged 10 to 21 and living in Luton.

Opening days and times

The service offers appointments between 4pm and 8pm.

Location

Youth counselling service
Tokko Youth Space
Gordon Street
Luton
LU1 2QP

Map

Appointments

Young people can make an appointment online via the Luton Youth Service website or by calling Tokko Youth Space on 01582 544990.

This service is delivered by Relate Bedfordshire and Luton, and Sorted Counselling Service.