Parents & Carers

Being a parent or carer is one of the most rewarding and possibly the toughest job any of us will ever do. There are times when a little timely advice or support helps us to cope better with the challenges of family life.

Below we have listed details of the Luton Family Information Service and telephone numbers of national help lines able to offer advice and support on a wide range of issues.

The Luton Family Information Service (FIS) provides information, advice and guidance on a variety of services, helplines and websites that can be useful to parents, carers, children and young people up to the age of 20. This includes information for the parents of disabled children, careers in childcare, activities for young people and help with the cost of childcare. FIS also supports schools by providing information and resources around careers advice.

The Service is open from 8.45am to 5.15pm, Monday to Thursday and 8.45am to 4.30pm on Fridays. The FIS is located at:

Luton Family Information Service
2nd Floor, TOKKO, Gordon Street, Luton, LU1 2QP
Tel: 01582 548 888

Pace (Parents against child sexual exploitation) & Virtual College's Safeguarding Children e-Academy have teamed up to create a free, interactive e-course that equips parents, carers and others interested in learning more about child sexual exploitation with the knowledge and information to help safeguard children from this abuse.

This resource has been developed in response to a recent YouGov survey where teachers, police and social workers identified that reaching and engaging parents is key to tackling CSE.

Learners will be able to recognise the signs of CSE, understand the impact of this abuse and know what to do if they suspect a child might be at risk.