Places you can contact are:

Multi Agency Safeguarding Hub

(you can ring and speak to someone if you want help or help for a friend who is being abused or might be)

01582 547653

Out of hours (Emergency Duty Team)

Monday to Friday 5pm to 9am and weekends 0300 3008123

Bedfordshire Police Specialist Public Protection enquiries

Phone – 01234 846960
(0700hrs to 1700hrs weekdays 0800 to 1600hrs weekends)

In an emergency – 999


If you are 18 or under ChildLine offers free, confidential advice and support whatever your worry, whenever you need help.

Phone 0800 1111


The NSPCC Helpline has launched a mobile phone texting service which will allow members of the public to contact the Helpline by texting 88858.

Or phone 0808 800 5000

Youth Luton

Counselling service at Tokko Youth Space


Help with problems big and small

The counselling service at Tokko can help with a whole range of problems, including:

– loss and bereavement
– sexual identity
– depression
– eating disorders
– bullying
– anger
– teenage pregnancy
– unhappiness
– self harm
– anxiety

How does it work?

A counsellor will carry out an initial assessment to ensure this is the right service for the young person. If appropriate, they will signpost them to a more specialist service.

They can have up to six sessions of counselling, but they may be able to have more based on a clinical decision by the counsellor.

Who do they help?

Young people must be aged 10 to 21 and living in Luton.

Opening days and times

The service offers appointments between 4pm and 8pm.


Youth counselling service
Tokko Youth Space
Gordon Street


Young people can make an appointment online via the Luton Youth
Service website or by calling Tokko Youth Space on 01582 544990.

This service is delivered by Relate Bedfordshire and Luton, and Sorted Counselling Service.

Advocates and Independent Visitors Service

Support for children and young people

The Advocacy and Independent Visitors Service for Luton Borough Council is provided by the National Youth Advocacy Service (NYAS).

NYAS is a children’s rights organisation. Established over 35 years ago, it is now one of the largest children’s advocacy providers in England and Wales.

NYAS recruits advocates from a wide variety of backgrounds, including those with expertise of working with children and young people with
disabilities, communication issues, and mental health problems.

All their Advocates and Independent Visitors are provided with training accredited to Level 3 through the OCN and are recruited by Safer
Recruitment processes.

Who does NYAS support?

NYAS provides Independent Visitors and advocates for:

– looked after children
– care leavers
– young people “in need”


Referrals can be made by children and young people themselves, carers or professionals.

NYAS asks that young people are aware of the referral and consent to it, and wherever possible, are encouraged to contact one of the advisors directly.

Advisors speak several languages, and also have access to Language Line support.


The helpline is open from 9am to 8pm from Monday to Friday, and from 10am to 4pm on Saturdays.

Freephone: 0808 808 1001
Webchat/further information: